Important Update Coming to the SentriKey® Mobile App
Starting February 2, 2026, SentriLock will require users to be on a newer version of the app to continue using it. This change is part of its regular effort to keep the app running smoothly, securely, and consistently for everyone.
What’s Changing?
SentriLock regularly reviews how many users are on the latest app versions and sets a minimum version that everyone needs to use. For this update, they’re moving that minimum version forward a bit sooner than usual to ensure better performance and reliability.
The required version is SentriKey® app version 5.116.0 or higher.
Why This Matters
This update includes behind-the-scenes improvements that help the app work more reliably, especially when it comes to tracking activity and syncing information correctly. While most users may not notice visible changes, these improvements help prevent errors and reduce issues when accessing or returning lockboxes.
What You Can Expect
- If you’re using an older version of the app, you’ll receive an in-app notification prompting you to update.
- Beginning February 2, you won’t be able to continue using the app until it’s updated.
- No new phone or operating system is required — you just need to update the app.
What You Should Do Now
To avoid any disruption:
- Update the SentriKey® Real Estate app if you haven’t already.
- Turn on automatic app updates on your device so future updates install automatically.
Keeping your apps up to date is one of the easiest ways to ensure a smooth experience while working in the field.
If you have questions or need help updating, SentriLock’s support team is available to assist: 513-618-5800, support@sentrilock.com
