Leadership Academy Day Two: Mastering the Art of Communication
The second session of our 2025 Leadership Academy brought members together to explore one of the most powerful tools of leadership—communication. From active listening and conflict resolution to automation strategies that help leaders work smarter, this full-day training session focused on sharpening skills that support meaningful, effective leadership in both professional and personal spheres.
The Art of Active Listening with Laura St. Louis, LINC UP Nonprofit Housing
We began the day with an energizing session by Laura St. Louis, whose deep background in housing advocacy and public administration made her a standout speaker. Laura shared insights from her career supporting homebuyers, renters, and low-income families—alongside her 10-year commitment to Toastmasters International, where she has refined her communication and leadership abilities. Her session, The Art of Active Listening, covered:
- Why Active Listening is Important
- Seven Techniques for Active Listening
- Types of Active Listening
- Benefits of Active Listening
- Ways to Improve Active Listening Skills
Laura’s practical approach and heartfelt stories reminded us that listening well is a cornerstone of leadership and relationship-building.
Effective Communications with Jon Broadbooks, WMLAR CEO
Next, WMLAR CEO Jon Broadbooks took the floor for a compelling presentation on Effective Communications. He guided participants through strategies to strengthen clarity and purpose in both verbal and written communication, helping leaders build credibility and connection with their audiences.
Effective Communications with Jon Broadbooks, WMLAR CEO
Jon returned later in the morning to lead a session on Conflict Resolution—an essential skill for REALTORS®, brokers, and community leaders alike. Through real-world examples and an interactive discussion, Jon demonstrated how proactive communication and empathy can de-escalate tension, foster understanding, and lead to better outcomes for all involved.
Time Management & Automation with Angela Hyde, WMLAR Board Member
To close the day, Leadership Academy participants heard from Angela Hyde, Principal Broker for Michigan with Real Broker, LLC and a WMLAR Board Member. Angela’s session on Time Management and Automation offered tools and tips for balancing the demands of leadership and daily life. She emphasized the importance of automating routine tasks, setting clear priorities, and protecting time for what matters most.
Angela’s background in mentoring new agents, serving on key WMLAR committees, and holding numerous professional designations brought added depth to her advice and perspective.
A Day of Growth and Practical Tools
From learning to listen deeply, to handling conflict with confidence, to managing time with intention—Session 2 was packed with practical tools to support each leader’s journey. We are incredibly grateful to our presenters for their time, talent, and transparency.
We look forward to seeing everyone at our next session!
